FOR IMMEDIATE RELEASE CONTACT: Charlene Glorieux
Monday, June 22, 2009 (866) 896-2874
Business & Professional
Exchange, Inc., of Beverly, MA has been honored with the exclusive 2009
Award of Excellence for the fourth consecutive year.
The award is presented annually by the Association of TeleServices
International (ATSI), the industry’s trade association for providers
of telecommunications and call centre services including telephone answering
and message delivery. Business & Professional Exchange, Inc. was
presented with the award at ATSI’s 2009 Annual Convention held at
the Westin Convention Center Hotel, in Pittsburgh, PA.
After six months of intensive
testing, an independent panel of judges scored call-handling skills
such as courtesy, response time, accuracy and overall service to their
clients - the cornerstones of the Call Management Industry. If
a company scored 80% or better in ALL categories, they are presented
with the coveted Award of Excellence
"The ATSI Award
of Excellence offers the industry the kind of quality testing and benchmarking
that is essential to help us establish the kind of service levels that
are being demanded by our customers. There are no winners and losers
in this program; participation itself guarantees you will provide a
higher level of service!” says ATSI President, Dennis O’Hara.
Now a four-time winner, Business & Professional Exchange, Inc. earned the Silver Plus Award for four consecutive years. ATSI extends its congratulations to the staff of Business & Professional Exchange, Inc. for their proven quality service to their customers.
The Association of TeleServices
International was founded in 1942 as a national trade association representing
live answering services. ATSI now encompasses companies across
the United States offering specialized and enhanced operator based services
including: call centers, contact centers, inbound telemarketing (order
entry), paging, voice messaging, emergency dispatch, fax, and internet
services among others.
